FAQ
Welcome to the Homzoom FAQ page!
Here you’ll find answers to the most common questions about orders, shipping, returns, payments, and more.
If you still need help, feel free to contact us anytime.
⭐ General Questions
1. What is Homzoom?
Homzoom is an online store specializing in high-quality home decor and kitchen accessories, offering stylish, practical products designed to upgrade your living space.
2. How can I contact customer support?
You can reach us through:
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Phone: +1 415-854-8262
- Our Address: 17911 Von Karman Ave #100, Irvine, CA 92614, United States.
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Email: support@homzoom.com
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Live Chat: Available on our website
Our support hours: Monday–Saturday, 9 AM – 5 PM (GMT-08:00)
🚚 Shipping Questions
3. How long does shipping take?
At Homzoom, we aim to get your order to you as quickly as possible. The total delivery time is split into two parts:
Shipping Options
| Shipping Method | Processing Time | Transit Time | Estimated Delivery Time |
|---|---|---|---|
| Free Shipping | 1–3 business days | 5–8 business days | 6–11 business days |
4. What are the shipping costs?
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Free Shipping
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Transit Time: 5–8 business days
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Cost: Free
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5. Do you ship internationally?
Currently, Homzoom ships only within the United States. We do not offer international shipping at this time.
6. How do I track my order?
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for the tracking information to update. You can also track your order here.
💳 Payment Questions
7. What payment methods do you accept?
We accept the following secure payment options:
Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay.
8. Is my payment information secure?
Absolutely! Our checkout uses SSL encryption and trusted payment gateways to keep your information safe.
🔄 Order & Return Questions
9. Can I change or cancel my order after placing it?
If your order is still processing, we’ll try our best to help.
Contact us ASAP at support@homzoom.com.
10. What is your return policy?
If you receive a defective, damaged, or incorrect item, we offer easy returns.
Please refer to our Return & Refund Policy page for full details.
11. What should I do if my package arrives damaged?
Contact us within 48 hours with photos of the damaged item and packaging.
We’ll resolve it quickly!
🧾 Product Questions
12. Do you restock items that are sold out?
Some items are restocked, depending on availability.
You can join the waitlist or contact support for more information.
💬 Still Need Help?
If your question isn’t listed here, feel free to contact us anytime.
We’re always happy to assist!