FAQ

Welcome to the Homzoom FAQ page!
Here you’ll find answers to the most common questions about orders, shipping, returns, payments, and more.
If you still need help, feel free to contact us anytime.

⭐ General Questions

1. What is Homzoom?

Homzoom is an online store specializing in high-quality home décor and kitchen accessories, offering stylish, practical products designed to upgrade your living space.

2. How can I contact customer support?

You can reach us through:

Phone: +1 415-854-8262
Email: support@homzoom.com
Live Chat: Available on our website
Our support hours: Monday–Saturday, 9 AM – 5 PM (GMT-08:00)

🚚 Shipping Questions

3. How long does shipping take?

Total delivery time = Processing (1–3 business days) + Transit (5–9 business days)
Overall: 6–12 business days

4. Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders.

5. Do you ship internationally?

Currently, Homzoom ships only within the United States.

6. How do I track my order?

Once your order is shipped, you’ll receive an email with a tracking number.
Tracking updates may take up to 24 hours to appear.

💳 Payment Questions

7. What payment methods do you accept?

We accept the following secure payment options:
Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay.

8. Is my payment information secure?

Absolutely! Our checkout uses SSL encryption and trusted payment gateways to keep your information safe.

🔄 Order & Return Questions

9. Can I change or cancel my order after placing it?

If your order is still processing, we’ll try our best to help.
Contact us ASAP at support@homzoom.com.

10. What is your return policy?

If you receive a defective, damaged, or incorrect item, we offer easy returns.
Please refer to our Return & Refund Policy page for full details.

11. What should I do if my package arrives damaged?

🧾 Product Questions

12. Are your products true to the pictures?

Yes—our images are real and accurately represent the design and quality of our products.

13. Do you restock items that are sold out?

Some items are restocked, depending on availability.
You can join the waitlist or contact support for more information.

💬 Still Need Help?

If your question isn’t listed here, feel free to contact us anytime.
We’re always happy to assist!

FAQ